All orders over €40 are delivered free To Malta & Gozo
Delivery should take 1-2 days. A maximum of 3 day to Malta and Gozo.
All packages have to be signed for by the person who ordered or a relative living in the same house.
If your order has not arrived by the estimated delivery date, we're here to help.
Please can you check the following before getting in touch?
If your order has been sent on a tracked service, check the tracking link via your dispatch confirmation email to view the up to date tracking.
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:
- Any orders on a Tracked Service should be reported as missing within 7 days of expected delivery date.
- Inside Malta and Gozo, please allow 7 days from dispatch before reporting an item as missing.
- Inside Europe, please allow 21 days from dispatch before reporting an item as missing.
If your order has not arrived after this time, and you are certain that it isn't with a neighbour or another member of your household, please Contact Us and we will investigate further and arrange a replacement item
to be sent.
It is our policy to replace items that are lost in post, this does not affect your statutory rights.
Please note that items must be reported as missing within 40 days of being dispatched to you as we are unable to take any action on your behalf after this time.